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FREQUENTLY ASKED QUESTIONS

What of forms of payment are accepted?

For online purchase, MY BOB accepts the following forms of payment: Visa, Master Card, American Express, PayPal and Bancontact.

How to follow MY BOB's news?

Keeping up to date with MY BOB news is possible by subscribing to the newsletter which highlights MY BOB products and proposes original themes.  

Follow us on Instagram @mybob.be, to catch with our daily news.

How to return an order?

If the customer is not satisfied with their selection, they can return the items in their original conditions with original tags and labels within 14 days of receiving the parcel. The customer will receive a full refund. The return of the order will be at the customer's own expense. If you have any questions, please contact us at support@mybob.be .

How to exchange an order?

If the customer is not satisfied with their selection, they can exchange the products in their original conditions with original tags and labels within 14 days of receiving the parcel. They will receive or pay the difference in price between the exchanged products. Only the return of the order will be at the customer's own expense. If you have any questions, please contact us at support@mybob.be.

When will the order be delivered?

EU orders over 150€ are sent free of charge. Non-EU orders over 300€ are sent free of charge. The orders are delivered by DHL Express, a multinational carrier. For EU orders and the non-EU orders, the delivery time is between 1 and 5 days from Monday to Friday.

Is it possible to give a MY BOB gift?

Option 1: Purchase a gift card. We invite you to visit our website page dedicated to gift vouchers. https://www.mybob.be/gift-card

Option 2:  Request us to send the gift directly to the person. After the purchase, it is possible to send an email to support@mybob.be to write a personal message.

We will be delighted to make you and your beloved ones happy.

What to do if a MY BOB product has deteriorated?

For MY BOB headwear maintenance please have a look at our hat care page. https://www.mybob.be/hat-care

If this does not help fixing the hat, it is advisable to contact a local hat shop. If you have any questions, please contact us at support@mybob.be.

The customer can send the deteriorated accessory back to our workshop. We will repair, when possible, at the customer's expense.

What duties should be paid?

For non-EU orders, the custom duties are calculated according to the value of the order, the billing address, and the shipping destination. The custom duties related to the delivery of an item are the responsibility of the purchaser.