The online shop of MY BOB, use your head! is governed by Belgian law and the items offered for sale on the site are all shipped from Belgium. Invoices are drawn up in euros, subject to Belgian value-added tax (TVA) of 21%. If the Customer order from any other countries outside the European Union, extra customs fees will be at the expense of the Customer.
The Vendor accepts the following payment methods: VISA, MASTERCARD, and AMERICAN EXPRESS. The Customer shall receive confirmation by email on receipt of payment for his/her order.
Whatever payment method is used, the order shall not be taken into account until the payment has been validated.
As long as the order has not been validated, it shall be recorded but not taken into account.
Validation of the order is issued once authorization to debit the account has been sent by the organization that verifies and validates payment. The Vendor shall then send a confirmation email and the Customer’s account shall be debited.
The Vendor reserves the right to suspend the processing of an order if payment by bank card is denied or payment is not made. In these circumstances, the Vendor may consider the sale to be cancelled.
The Vendor guarantees full confidentiality of bank information secured by the SSL protocol, which automatically checks the Customer’s right to use the bank card and encrypts all transactions to ensure confidentiality.
For any other inquiries or requests regarding shipping, returns or exchange please contact: firstname.lastname@example.org. Most inquiries will be responded to within 2 business days, and on the next business day if received on weekends or holidays.